Jovee Quilang

Dedicated and customer-focused professional seeking to enhance and expand my skills by gaining a deeper understanding of customer needs and delivering exceptional customer service. Committed to creating positive customer experiences, building strong relationships, and contributing to the success of the organization through professionalism, communication, and continuous learning

Process Associate / SME at Genpact (2025-01 – Present)

• Interact with customers via chat. Provide guidance to the user on how to unlock their account.
• Attention to detail.
• Problem-solving, coaching and guidance for agents

Customer Service Representative at Alta Resources (2024-02 – 2024-07)

To interact with the customer via email. To provide them with the status of their order and give information about products and services.

Customer Service Representative at InTouchCX (2023-09 – 2024-02)

To interact with the customer via chat. To provide them with the status of their order and give information about products and services.

Customer Service Representative at Teleperformance (2022-07 – 2022-11)

• Interact with customers and ensure customer services and experience to generate repeat business.
• Offer information about products, services, prices, and special offers.
• Serve as the primary point of contact for customer inquiries.

Customer Service Representative at FIS Global Solutions (2020-01 – 2020-09)

Interact with customers and ensure customer services and experience to generate repeat business. Serve as the primary point of contact for customer inquiries.

Security Personnel at EMME (2009-06 – 2020-01)

• To protect lives and property, ensure the safety of all customers within the area of responsibility.
• Providing useful information to all customers on their specific concerns.

Security Personnel at QRM (2006-03 – 2007-02)

• To protect lives and property, ensure the safety of all customers within the area of responsibility.
• Providing useful information to all customers on their specific concerns.

BSIT in Information Technology – Isabela State University (2005)

High School Diploma – Santo Tomas National High School (2003)

Elementary Diploma – San Juan Elementary School (1999)