Fraud and Dispute Analyst
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Fraud & Disputes Analyst | Chargeback Specialist | Social Media Manager | Risk & Customer Support Expert
I help businesses protect revenue, reduce fraud losses, resolve payment disputes, and maintain strong customer trust while also managing and growing their social media presence for better engagement and visibility.
With experience in fraud detection, chargeback handling, transaction monitoring, and dispute resolution, I specialize in identifying suspicious activity, analyzing cases with accuracy, and ensuring compliance with platform and payment processor policies. I focus on minimizing financial risk while maintaining a smooth customer experience.
What I can help you with:
Fraud investigation and transaction monitoring
Chargeback and dispute management (PayPal, Stripe, banks, e-commerce platforms)
Risk analysis and account security review
Social media management (Facebook, Instagram, TikTok, LinkedIn)
Content scheduling, engagement, and audience growth
Customer support and inbox management
I am detail-oriented, analytical, and highly organized, with strong communication skills and the ability to handle sensitive cases professionally and confidentially. I work well under pressure and focus on delivering accurate, timely results.
If you're looking for someone who can protect your business from fraud risks while also strengthening your online presence, I’m ready to help.
Fraud Analyst | Prime Insights
October 2024 - March 2026
As a Fraud Analyst, I monitor transactions and user activity to identify suspicious behavior and potential fraud risks. I investigate fraud alerts to determine legitimacy and minimize financial losses. I analyze data and behavioral patterns to detect fraud trends, uncover vulnerabilities, and support proactive risk mitigation strategies.
I review customer accounts and verify account authenticity while collaborating closely with compliance, risk, and security teams to strengthen fraud prevention efforts. I also prepare detailed reports, provide actionable recommendations, and contribute to the continuous improvement of fraud detection rules, monitoring systems, and operational processes.
Social Media Manager | The Coldest Water
May 2020 - June 2022
As a Social Media Manager, I lead the planning, creation, and management of content across Instagram and TikTok to strengthen brand presence, increase audience engagement, grow followers, and support overall business objectives. I oversee the brand’s social media accounts and develop strategies that align with current trends and marketing goals.
*Content Planning & Strategy
*Content Creation
*Community Management
*Analytics & Performance Tracking
*Trend Monitoring
*Influencer & Brand Ambassador Outreach
Fraud and Disputes Analyst | Capital One PH
October 2017 - May 2026
As a Fraud and Disputes Analyst, I investigate fraud and dispute cases by reviewing customer and merchant documentation to determine appropriate resolutions. I process chargebacks, apply account adjustments such as charge write-offs and reapplications, and ensure compliance with company policies and regulatory standards. I also assist customers by answering inquiries related to their fraud and dispute cases, providing clear updates and professional support throughout the resolution process.
Divine Mercy College Foundation, Inc.
Bachelor of Business Administration (BBA), Marketing
2010-2014
