Joyce Camille Lim
Highly motivated and adaptable professional with experience in customer service, collections, quality assurance, and administrative support
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About
Highly motivated and adaptable professional with experience in customer service, collections, quality assurance, and administrative support. Skilled in communication, problem-solving, data management, and customer relations. Eager to contribute to a dynamic organization while continuously developing my skills and delivering excellent results.
Experience
Quality Assurance Auditor Officer - Credit Corp Solutions
(2025-11 - 2026-07)
- Monitored and evaluated recorded and live collection calls
- Ensured compliance with company policies and regulatory guidelines (FDCPA)
- Provided constructive feedback and coaching to improve agent performance
- Giving # of audits everyday we need to hit the target everyday we have monthly target that we need to achieve example 400 audits every month devide in to 1 month
Collections Officer (USA Account) - Credit Corp Solutions
(2024-11 - 2025-11)
- Managed inbound and outbound calls to recover overdue accounts.
- Negotiated payment arrangements while maintaining professionalism and empathy.
- Recorded all payment arrangements and call notes accurately in the system.
- Sent follow-up reminders through phone and email to ensure on-time payments.
Data Researcher - Dfern BPO Solutions
(2024-08 - 2024-11)
Contract
- Verified and updated thousands of records for accuracy.
- Conducted detailed research and managed information follow-ups via email.
Customer Service Representative (Healthcare Account) - Inspiro Relia Inc.
(2023-04 - 2024-08)
- Handled calls and emails regarding appointments and patient inquiries.
- Scheduled medical appointments and ensured accurate system documentation.
- Assisted customers by providing clear instructions and exceptional support.
Data Entry Specialist - Tamson Incorporated Inc.
(2019-04 - 2023-04)
- Ensured timely and accurate data entry while maintaining confidentiality.
- Creating invoice for the clients orders from our warehouse
Education
Philippine College of Criminology (2021 - 2024)
Jose Abad Santos High School (2011 - 2015)
Rosauro Almario elementary school (2006 - 2011)
