Joyce Dawis

Detail-oriented administrative and customer service professional with experience in operations, record management, client communication, and data entry. Skilled in handling documentation, maintaining accurate records, coordinating daily tasks, and providing excellent customer support. Proficient in remote collaboration platforms. Seeking an opportunity as a Virtual Assistant where I can apply my organizational, communication, and administrative skills in a remote work environment.

Branch Manager at M Lhuillier Philippines (2019-10 – 2025-07)

• Managed daily branch operations, administrative processes, and workflow coordination to ensure smooth business operations.
• Assisted 30+ customers daily by handling transactions, inquiries, account verification, and documentation with accuracy and professionalism.
• Maintained organized financial, operational, and client records while ensuring confidentiality and compliance with company policies.
• Coordinated daily schedules, reports, and administrative tasks to help efficient branch operations.
• Supervised staff performance, delegated responsibilities, and monitored task completion to maintain productivity and service quality.
• Resolved an average of 5+ customer concerns daily through effective communication and problem-solving.
• Organized and maintained documents and records for easy retrieval and accurate reporting.

Credit Staff at Gaisano Capital Surigao (2014-07 – 2017-11)

• Processed and reviewed customer credit applications, ensuring accurate data entry and verification of client information.
• Conducted account monitoring and follow-ups through email and other communication channels regarding payment and account concerns.
• Maintained accurate financial records, billing documents, and transaction reports in an organized filing system.
• Assisted an average of 5+ clients daily by addressing inquiries related to accounts, balances, payments, and billing concerns.
• Supported daily administrative activities, including reporting, documentation, and record management.
• Ensured accuracy, confidentiality, and compliance in all documentation and record-keeping processes.

SLO Buyer at Hinatuan Mining Corporation under YDM Job Contractors (2012-08 – 2012-12)

• Coordinated purchase requests and communicated with suppliers through email and other business communication channels.
• Tracked orders, monitored delivery schedules, and provided updates to ensure timely completion of procurement requests.
• Performed accurate data entry and maintained procurement records, reports, and supporting documentation.
• Assisted in supplier coordination, including product inquiries, availability checks, and pricing information.
• Supported administrative and documentation tasks related to purchasing operations and workflow coordination.
• Maintained organized records and procurement files to improve tracking and accessibility of information.

Bachelor of Science in Computer Science – Surigao State College of Technology