Julia Amor

Motivated and organized individual seeking an office based position where I can utilize my communication, organizational, and computer skills while contributing to the company's goals. Eager to learn, take on new responsibilities, and grow professionally within the organization.

Account Associate Representative – Sales and Billing (Call) at VXI Panorama I (2025-02 – 2026-04)

• Handled customer inquiries related to billing statements, charges, and payment issues.
• Explained billing details clearly and resolved disputes with professionalism and accuracy.
• Promoted products/services to current and potential customers during calls.
• Updated customer records and processed transactions and billing systems.
• Achieved monthly KPIs in both customer satisfaction and sales metrics

Customer Service Representative – Chat Support at Alorica, Centris (2024-08 – 2024-12)

• Answered customers chat, responded to customer inquiries, and resolved product/service issues.
• Used multiple tools to log in customer information and interactions.
• Met or exceeded KPIs such as CSAT and FCR.
• Resolved customer issues related to billing, fees, and payment processing.

Bachelor of Science in Information Technology – Garcia College of Technology (2021-08 – 2024-05)