Julius Cesar Lorania

Workforce management professional with experience in real-time data analysis and performance monitoring. Strong focus on team collaboration, achieving results, and adapting to changing needs. Expertise in workforce planning, schedule optimization, and utilizing analytical tools to drive efficiency and productivity. Known for reliability, clear communication, and problem solving skills.

Real Time Analyst - Telus Digital

(2021-01)

• Monitored real-time workforce metrics to enhance operational effeciency and service delivery
• Analyzed call volume patterns to optimize staffing levels and improve resource allocation
• Developed Scheduling recommendations based on perforamance trends and service level agreements
• Collaborated with management to implement process improvements that increased productivity.
• Managed overtime, shift swaps, break and PTO requests.

Customer Service Representative - Teletech

(2017-01 - 2018-12)

• Resolved customer inquiries through various communication channels, ensuring satisfaction and timely responses.
• Guided customer in product selection, enhancing their understanding of services offered.
• Collaborated with team members to streamline processes, improving overall service efficiency.

High School Diploma - Cabatuan National Comprehensive High School (2008-01 - 2012-12)

Certificate - Culinary Arts - University of San Agustin (2015-01 - 2016-12)