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Consultant, Performance Monitoring at Cardinal Health International Philippines (2022-07 – 2026-01)

Conducted training sessions for team members and new hires.
Performed monthly quality and performance audits, including analysis of operational data to support business objectives.
Delivered coaching and feedback based on audit findings and performance assessments.
Identified trends and opportunities for process improvement through detailed analysis.
Collaborated with cross-functional teams to achieve quality and performance targets.

Senior Analyst, Sales Operations at Cardinal Health International Philippines (2018-08 – 2022-06)

Customer Service Representative II at Cardinal Health International Philippines (2017-07 – 2018-08)

Staff Nurse at The Medical City Clinics (2015-04 – 2016-04)

Provided outpatient nursing care and assisted in the delivery of clinical procedures.
Coordinated with healthcare professionals and HMOs to support quality patient outcomes.

Customer Service Advocate (Cigna Healthcare) at Concentrix (2014-04 – 2014-12)

Reviewed and explained healthcare benefits, coverage, and claims information to providers.
Maintained confidentiality and compliance with healthcare policies.

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