Junard Salang

Remote Operations Support Professional with 8+ years of experience supporting US-based businesses through lead generation, appointment setting, market research, CRM management, data entry, and administrative support. Experienced in maintaining accurate records, managing customer information, coordinating follow-ups, and supporting workflow automation using tools such as Zapier, Make, GoHighLevel, and AI productivity tools.

Lead Generation Specialist at Select VoiceCom (2019-01 – 2026-01)

• Managed inbound and outbound customer inquiries for home improvement services.
• Qualified leads and scheduled appointments with appropriate contractors.
• Maintained accurate customer records and lead information in CRM systems.
• Performed data entry, record updates, and administrative tasks to ensure information accuracy.

Market Researcher at Dynata Global (2018-01 – 2018-12)

• Conducted structured surveys following company guidelines.
• Entered and verified customer responses with accuracy.
• Ensured data quality by following established procedures.

IT Support & Administrative Assistant at Dohera Hotel (2017-01 – 2018-12)

• Provided technical support for office computers and multimedia equipment.
• Assisted with file organization and administrative documentation.
• Supported hotel events through technical setup and operational assistance.
• Helped maintain organized digital records and office systems.

Information Technology – Intellisense Institute of Technology (2017-01 – 2017-12)