Data Visualization Analyst / Power BI Consultant - TTEC Digital - Quezon City, Metro Manila
(2025-08)
- Deliver end-to-end Power BI dashboards and analytics solutions for enterprise clients, ensuring timely delivery and data accuracy through thorough QA practices.
- Translate client needs into technical specifications and analytical plans by partnering with stakeholders and cross-functional teams.
- Extract, clean, and transform complex datasets to build scalable data models and efficient reporting pipelines.
- Optimize DAX measures and underlying SQL to improve report performance and maintain alignment with evolving business rules.
- Lead client demos, training, and enablement to drive adoption and support successful onboarding.
- Execute cross-platform dashboard migrations (Power BI to Looker Studio), validating metrics and preserving report consistency across tools.
Business Intelligence Analyst - GoTeam - Cebu City, Cebu
(2022-04)
- Enhanced and updated existing complex Excel files spanning up to 40 pages across 25 offices, incorporating formulas, macros, and direct SharePoint connections via Power Query to streamline reporting.
- The data will then be loaded into the Projection Power BI dashboard.
- Updated and streamlined a complex Excel dashboard that took weeks to update, with formulas, macros, and direct connections to SharePoint files, resulting in a monthly task that now only takes 2-3 days to complete.
- Created a Performance Insights dashboard in Power BI.
- These insights were actual vs budget, historical actual data trend, KPI, revenue vs budget, and a dashboard for the number of employees, for stakeholders.
- Collaborated with HR to create a Recruiting Dashboard in Power BI from scratch, transforming data and automating the process for easy updating via SharePoint.
- Managed multiple urgent tasks from management, including updating and enhancing existing complex Excel files and dashboards, data extraction, and table transformation.
Business Intelligence Developer - Octal Philippines Inc - Quezon City, Metro Manila
(2021-09 - 2022-04)
- Developed reports and dashboards using Power BI, providing actionable insights for the business.
- Created the Ticket Monitoring Dashboard and Subscriber Movement Dashboard tracking approximately 14,000,000 subscribers, collaborating with colleagues to extract and clean data from SharePoint and databases.
- Utilized DBeaver to connect to the database, gaining experience in database management and SQL queries.
- Conducted testing and validation of reports and dashboards, ensuring data accuracy and consistency.
- Collaborated with cross-functional teams including IT, business analysts, and end-users to gather requirements and refine reports and dashboards.
- Demonstrated strong attention to detail and commitment to quality, resulting in highly accurate and reliable reports and dashboards.
Data Analyst - Channel Data Management - Lexmark Research and Development Corporation - Cebu City, Cebu
(2019-08 - 2021-09)
- Processed and validated around 400 channel data records weekly in CSV and Excel formats, ensuring high accuracy and completeness prior to SAP system uploads.
- Collaborate with cross-functional teams to identify and resolve data discrepancies and system issues in a timely manner.
- Maintain and develop Power BI reports improving the data visualization and analysis capabilities.
- Train colleagues on the use of Power BI and provide ongoing support to ensure accurate and effective data analysis.
- Update and create process documents and work instructions as part of the Documentation team, ensuring adherence to standard operating procedures.
Industrial Engineer - Linkworld Designs Unlimited Inc - Mandaue City, Cebu
(2016-06 - 2019-08)
- Created comprehensive work instructions for various departments, including Production, HR, Maintenance, Research and Development, and Security.
- Conducted regular audits to ensure adherence to established work instructions and processes.
- Developed and implemented quality control charts and analyses to monitor product quality and identify areas for improvement.
- Conducted regular on-site visits to subcontractor areas to evaluate and improve their processes.
- Collaborated with cross-functional teams to identify process improvements and increase operational efficiency.
- Presented regular reports and updates to senior management on production status, quality metrics, and process improvements.
Customer Service Representative - Teleperformance - Cebu City, Cebu
(2015-10 - 2016-03)
- Handled a high volume of customer calls and emails, consistently meeting performance metrics and achieving top performer status.
- Assisted customers with inquiries, complaints, and technical issues, providing timely and effective solutions.
- Demonstrated strong attention to detail and adherence to company policies and procedures.
- Collaborated with cross-functional teams to resolve complex customer issues and improve service delivery.
- Maintained accurate and up-to-date customer records in the company's database system.
