Justin Ramento
Internet Technician / Technical Assistant
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About
Motivated and customer-focused professional with experience in customer service, order processing, and technical support. Strong communication skills, the ability to work efficiently in fast-paced environments, and a commitment to providing excellent customer service. Quick learner who works well both independently and as part of a team.
Experience
Agent at Silver Starbrands IQOR (2026-05 – 2025-07)
- Assisted customers by placing and processing product orders accurately and efficiently.
- Handled inbound customer inquiries, resolved concerns, and provided excellent customer service.
- Updated customer accounts and documented interactions accurately using the company's CRM system
Internet Technician / Technical Assistant at Bongao Cable Television Network Inc. (2025-06 – 2026-02)
- Assisted customers with service concerns and provided on-site support
- Communicated clearly with clients to resolve issues efficiently
- Worked in a team to complete installations on time
- Managed multiple tasks in fast-paced field environments
- Maintained professionalism while dealing with different types of customers
IT / Network Trainee (On-the-Job Training) at Bongao Cable Television Network Inc. (2025-01 – 2025-03)
- Assisted technicians during internet installations
- Learned fiber optic cable handling and splicing basics
- Helped troubleshoot network connectivity issues
- Assisted in router configuration and network testing
Education
Bachelor of Science in Information Technology – University of La Salette Inc. (2021 – 2025)
Senior High School – University of La Salette High School (2019 – 2021)
