Justin Ramento

Motivated and customer-focused professional with experience in customer service, order processing, and technical support. Strong communication skills, the ability to work efficiently in fast-paced environments, and a commitment to providing excellent customer service. Quick learner who works well both independently and as part of a team.

Agent at Silver Starbrands IQOR (2026-05 – 2025-07)

• Assisted customers by placing and processing product orders accurately and efficiently.
• Handled inbound customer inquiries, resolved concerns, and provided excellent customer service.
• Updated customer accounts and documented interactions accurately using the company's CRM system

Internet Technician / Technical Assistant at Bongao Cable Television Network Inc. (2025-06 – 2026-02)

• Assisted customers with service concerns and provided on-site support
• Communicated clearly with clients to resolve issues efficiently
• Worked in a team to complete installations on time
• Managed multiple tasks in fast-paced field environments
• Maintained professionalism while dealing with different types of customers

IT / Network Trainee (On-the-Job Training) at Bongao Cable Television Network Inc. (2025-01 – 2025-03)

• Assisted technicians during internet installations
• Learned fiber optic cable handling and splicing basics
• Helped troubleshoot network connectivity issues
• Assisted in router configuration and network testing

Bachelor of Science in Information Technology – University of La Salette Inc. (2021 – 2025)

Senior High School – University of La Salette High School (2019 – 2021)