Juvelyn Rollon

Licensed Professional Teacher (LPT) with international hospitality leadership experience (Commis II -Pastry) and over years of combined experience in people supervision, training, onboarding, and operational excellence across Dubai and MSC Cruises. CIPD Level 3 Foundation in People Practice Certified, Trainer's Methodology (tm1-TESDA), NTTC Assessor Certified (TESDA) with a strong passion for Learning & Development, employee engagement, and people development. Recognised through MSC Cruises' Individual Performance Management (IPM) explicitly citing high adaptability, initiative, and reliability, with strong official endorsement for increased corporate and shipboard leadership responsibilities, demonstrating leadership potential and commitment to continuous improvement.

Seeking to transition internally into Learning & Development or Human Resources, where I can combine my educational background, leadership experience, and operational knowledge to support the growth and success of MSC crew members.

Trainer (Teaching Demo I Assessment – Trainer's Methodology) - Hezekiah Vocational & Technological Training Institute

(2024-01 - 2025-12)

• Delivered competency-based training sessions.
• Prepared lesson plans and learning materials.
• Conducted practical demonstrations and learner assessments.
• Facilitated student participation and monitored learning progress.

High School Teacher / Class Adviser - Divine Jesus Learning Center

(2009-01 - 2012-12)

• Delivered classroom instruction using learner-centered teaching strategies.
• Prepared lesson plans, assessments, and instructional materials.
• Managed classroom activities and monitored student performance.
• Guided and mentored students as a class adviser.

Entry Level – High School Teacher - Davao Jones Academy - Davao City

• Conducted classroom instruction across assigned subjects.
• Maintained classroom discipline and learning continuity.
• Supported students' academic progress during teacher absences.

Student Teacher - St. Peter's College - Toril, Davao City

• Assisted in lesson delivery and classroom management.
• Conducted supervised classroom teaching and student assessment.

Commis II – Pastry - MSC CRUISES - Assigned across MSC Poesia, MSC World Europa, and MSC Orchestra

(2024-10 - 2026-03)

• Independently managed breakfast and lunch pastry production while maintaining high quality and operational efficiency.
• Collaborated with multicultural teams during dinner service in a fast-paced environment.
• Maintained compliance with MSC Public Health regulations and HACCP standards.
• Performed daily quality inspections to ensure consistency, presentation, and food safety.
• Conducted inventory checks and monitored stock availability.
• Supported new colleagues by sharing operational knowledge and assisting with departmental integration.
• Demonstrated adaptability through assignments across multiple vessels while maintaining performance standards.
• Contributed to a positive team culture focused on collaboration, professionalism, and continuous improvement.

Sales Associate (Department Lead Responsibilities) - 99 MART - Dubai, United Arab Emirates

(2022-12 - 2023-04)

• Led the daily operations of the bakery and café department, ensuring efficient workflow and excellent customer service.
• Supervised a team of approximately eight employees across bakery production and front-of-house operations.
• Conducted recruitment interviews and participated in employee selection.
• Delivered onboarding and practical workplace training for newly hired employees.
• Coached and mentored team members to improve performance, confidence, and service quality.
• Assisted management with employee performance reviews and promotion recommendations.
• Resolved employee concerns and customer complaints professionally while maintaining positive working relationships.
• Ensured compliance with company procedures, food safety standards, and operational procedures.

Bachelor of Secondary Education