Karl William Saavedra

Adaptable Business Administration graduate with hands-on experience across both voice and non-voice roles, including events planning, appointment setting, and client coordination. Skilled in managing customer interactions via phone, live chat, and email, with experience using an operational CRM system to log and maintain data for seamless operational coordination. Now seeking to apply strong written communication and meticulous attention to detail in a non-voice support, technical support, or data specialist role.

Events Planner at Hizon's Catering Services Inc. (2024-05 – 2026-04)

• Managed all operational and logistical aspects of catered events, from initial client consultation and menu selection to vendor coordination, ensuring full alignment with client budget and vision.
• Established cross-departmental coordination and document control by entering complete event details into the operational CRM per event, ensuring centralized, accurate records to support seamless coordination and follow-up.
• Delivered non-voice support (live chat, email) and phone-based customer support, resolving high volumes of inquiries promptly and accurately.
• Coordinated with manpower, warehouse, kitchen, and logistics teams ahead of each event, then inspected venue setup, equipment, and food quality upon arrival at the site.
• Consulted with clients on-site for last-minute clarifications, briefed and directed manpower on all major decisions, enforced grooming and uniform standards, and coordinated with the head waiter and food attendant through event close.

Part-Time Event Coordinator at SMA Weddings and Beyond (2023-12 – 2024-04)

• Provided comprehensive operational assistance to the Senior Coordinator in planning, structuring, and executing major events to ensure complete client satisfaction.
• Resolved live event challenges efficiently to deliver seamless event timelines and guest experiences.

Appointment Setter at Steven Moran: Allstate Insurance (2022-06 – 2022-12)

• Executed targeted outreach calls to prospective clients to schedule consultation appointments for licensed insurance agents.
• Communicated policy benefits to prospective clients and logged appointment details into CRM software, ensuring accurate data entry and timely follow-up.

Manager (Internship) at Josoel Vulcanizing and Motorcycle Repair Shop (2021-09 – 2021-11)

• Oversaw day-to-day operations, coordinated staff, and ensured efficient, compliant technical support and repair services.
• Managed inventory and customer inquiries while maintaining a safe and organized work environment.
• Obtained and renewed operating permits, ensuring full compliance with local regulations and tax obligations.

Governor at B-School Collegiate Council (2020-06 – 2021-03)

• Held a pivotal role in steering the student government by providing effective leadership and representation for the student body.
• Advocated for student needs and concerns, fostering transparent communication channels between students and the business department.

Bachelor of Science in Business Administration (BSBA) in General Management – Southwestern University – PHINMA (2023)