Karla Mae Bulan

To apply my knowledge and skills that I attain, while forming a notable value to corporation.

Special Projects Employee, Human Resource Group – HR Services at China Banking Corporation (2022-03 – 2023-03)

• Documents update and clean up
• Sorting and filling documents
• To assist in another related task

Customer Experience Agent at Alorica Teleservices, Inc (2023-11 – 2023-01)

BDO Core - Account, Finance Department

• Inquiry – balance inquiry, transaction history, application status, fraud concerns, statement of account, etc.
• Request – account activations, promos waiver of fees and charges, rewards redemption, E-SOA enrollment, update contact details, etc.
• Others- other card related inquiries or concerns.
• In most cases, the agent will resolve the request immediately while on the phone, if the account requires follow up, the agent will use appropriate actions

Practicum at National Center for Mental Health

• Conducted interviews
• Administered Psychological Test
• Conducted socialization activities/group dynamics for patients

Practicum at Arellano University- Plaridel Campus

Guidance and Counseling Office

Internship in Industrial Setting at National Headquarters Philippine National Police, Health Service General Hospital

Neuro-Psychiatric Section

Bachelor of Arts in Psychology – Arellano University- Legarda (2018)