Kate Garcia

Results-driven Service Advisor and Engineer with over 4 years of experience delivering technical support and Service Management for Light Vehicles and Heavy Equipment & Machineries. Skilled in Preventive Maintenance Planning, technical diagnostics, customer relationship management, Warranty and Claims Administration, and leading service teams to achieve operational excellence. Recognized for optimizing service processes, enhancing customer satisfaction and ensuring reliable equipment performance.

SERVICE ADVISOR at BJ MERCANTILE INC. – SCANIA (2025-07 – Present)

• Served as the primary liaison between the service department and fleet clients, ensuring clear communication, exceptional customer service, and timely resolution of vehicle concerns.
• Conducted vehicle inspections and driver consultations to accurately diagnose issues, document repair requirements, and prioritize Vehicle Off Road (VOR) units to minimize downtime.
• Prepared detailed service orders by translating customer concerns into clear repair instructions for technicians and coordinating repair priorities with shop foremen.
• Collaborated with the Parts Department to verify parts availability, schedule repairs efficiently, and minimize service delays.
• Monitored repair progress, verified completion of authorized repairs, safety recalls, and quality standards, ensuring accurate documentation throughout the service process.
• Prepared and presented repair quotations covering labor, parts, and sublet services, secured customer approvals, and ensured accurate billing upon job completion.
• Managed warranty and service contract claims, ensuring compliant claim processing, accurate invoicing, and complete maintenance records within Fleet Management Systems (FMS).
• Scheduled and tracked preventive maintenance programs while providing technical recommendations on maintenance priorities to improve fleet reliability, regulatory compliance, and vehicle uptime.

DOCUMENT PROCESSING LUZON / SERVICE ADVISOR ASSISTANT (MINDANAO-Cagayan De Oro) / SERVICE ADVISOR (Visayas, North Luzon) / TECHNICAL ADVISOR (China Allied Machines-DongFeng Trucks, KOMATSU) / PROBLEM SOLVER (North Luzon) at MAXIMA MACHINERIES INCORPORATED (2022-11 – 2025-04)

• Coordinated preventive maintenance (PMS) planning and execution for Komatsu and BOMAG heavy equipment, maintaining a 100% on-time PMS completion rate to maximize equipment reliability and customer satisfaction.
• Utilized KOMTRAX, KOPEN, Telematics, Power BI, and Grafana to analyze machine data, forecast maintenance requirements, monitor equipment performance, and validate service alerts.
• Managed parts planning and coordination by identifying required components based on equipment model and serial number, ensuring timely parts availability with the Parts Department.
• Served as the primary liaison between customers and service teams, coordinating maintenance schedules, addressing service concerns, and optimizing work priorities and lead times.
• Reviewed technical reports, job orders, warranty claims, and service documentation while ensuring accurate machine registration, warranty processing, and quality issue reporting through WMS and related systems.
• Conducted pre-delivery equipment inspections, GPS activation, unit initialization, software updates, and field support for preventive maintenance activities.
• Monitored work-in-progress, resolved service delays and compliance issues, and maintained accurate records to improve operational efficiency and service quality.
• Led and coached service personnel by providing technical guidance, resolving performance and personnel issues, and fostering teamwork, accountability, and continuous improvement.

PREVENTIVE MAINTENANCE SERVICES OFFICER at GOLDRIDGE CONSTRUCTION & DEVELOPMENT CORPORATION (2021-06 – 2022-03)

• Planned, coordinated, and monitored preventive maintenance schedules for heavy equipment and machinery across multiple project sites to maximize equipment availability and minimize downtime.
• Maintained accurate maintenance records, equipment histories, spare parts databases, and preventive maintenance documentation for effective asset management.
• Supervised routine equipment inspections, maintenance personnel, and field activities, ensuring timely, safe, and quality completion of maintenance work.
• Coordinated with procurement, warehouse, logistics, and fabrication teams to ensure the timely availability of materials, spare parts, and maintenance resources.
• Managed spare parts inventory, participated in stock audits, and collaborated with suppliers and OEMs (Doosan, LiuGong, Monark, Komatsu, etc.) for scheduled maintenance and technical support.
• Conducted equipment readiness inspections for mobilization, monitored vehicle registration requirements, and oversaw equipment refurbishment activities.
• Prepared and processed job orders, material requests, and maintenance documentation to support efficient maintenance operations.
• Generated weekly and monthly maintenance reports, providing management with accurate updates on maintenance performance, equipment status, and preventive maintenance progress.

Bachelor of Science in Mechanical Engineering (2020-08)