Kate Racy Protacio

Dedicated and detail-oriented professional with 5 years of customer service experience and 1 year as a Virtual Trader Assistant in sports betting. Skilled in communication, auditing, problem-solving, and handling fast-paced environments while maintaining high customer satisfaction. Passionate about learning new skills, delivering quality work, and helping businesses grow through reliable support and strong work ethic.

Sports Trader Assistant at PROBET VEGAS LLC (2023-09 – 2026-03)

• Supported trading operations by managing pricing inputs and coordinating play lists with partners/clients.
• Monitored and recorded daily Profit & Loss (P&L) reports with high accuracy.
• Analyzed betting market movements to identify patterns, trends, and inconsistencies.
• Assisted in decision-making through data tracking and market observation.
• Ensured timely completion of tasks under strict deadlines in a fast-paced environment.
• Handled confidential financial and operational data with discretion and integrity.
• Improved reporting efficiency using advanced spreadsheet and organizational methods.

Live Chat Support Agent at Results Manila (2022-08 – 2023-09)

• Handled high-volume customer inquiries through live chat support in a fast-paced environment.
• Resolved customer issues and escalations with professionalism and empathy.
• Maintained strong customer satisfaction through timely and accurate responses.
• Ensured proper documentation of cases and follow-up actions for resolution tracking.

Survey Specialist / Quality Assurance Agent at MAIN Inc. (Agency) (2018-06 – 2021-03)

• Evaluated customer interactions and survey responses to ensure quality standards.
• Identified inconsistencies and provided feedback for process improvement.
• Worked under pressure in a high-volume, time-sensitive environment.
• Assisted in maintaining accuracy and compliance in customer-related data.

Bachelor of Science in Physical Therapy – ARELLANO UNIVERSITY (2016 – 2018)

High School Diploma – TALISAY HIGH SCHOOL (2011 – 2015)

– VENANCIO TRINIDAD SENIOR MEMORIAL SCHOOL (2005 – 2010)