Kath Nguyen

Customer Service Representative (Vietnamese-English) | Jan. 2023 - Nov. 2023

Ubiquity Global Services Inc. (Philippines)

• Intake inquiries via phone calls;
• Contact and forward requests to relevant internal departments and external providers;
• Document case details onto CRM following standards and procedures.

P2P Operational Specialist | Sep. 2021 - Sep. 2022

Akzo Nobel Paints Sdn. Bhd. (Malaysia)

• Receive inquiries via ticketing portals and other communication channels (i.e. chats and emails);
• Process and input data onto internal systems following SOP.

Customer Service Representative (Vietnamese-English)

23-month experience

Bachelor of Arts in International Relations (2013)

HCM.C. University of Social Sciences and Humanities