Kathleen Sacro

Results-driven and detail-oriented professional with experience in administrative support, customer service, and technical drafting. Skilled in managing documentation, assisting clients, and supporting operational processes to ensure efficiency and accuracy. Adaptable in fast-paced environments and capable of contributing to both administrative and technical roles.

AutoCAD Drafter - H.R.D. Singapore Pte. Ltd.

(2025-10 - 2026-03)

• Create and revise technical drawings using AutoCAD.
• Interpret engineering plans and update design layouts.
• Maintain organized drawing files and project documentation.
• Ensure drafting accuracy based on project specifications.

Administrative Associate - Aegaeon Unit, Sun Life Philippines

(2025-06 - 2025-10)

• Assist clients with inquiries and underwriting requirements.
• Process and monitor insurance applications for timely submission.
• Manage policy documents, contracts, and company materials.
• Handle premium remittances and follow up outstanding payments.
• Maintain accurate records and support daily team operations.

Front Office Associate - Tanza Oasis Hotel and Resort

(2023-09 - 2025-06)

• Assist guests with check-in, check-out, and reservations.
• Respond to inquiries and provide information about hotel services.
• Handle payments, billing, and cash transactions.
• Address guest concerns to ensure customer satisfaction.
• Coordinate with housekeeping and maintenance for guest requests.

Bachelor of Science - Hospitality Management - ISABELA STATE UNIVERSITY (2019 - 2023)