Katrina Mati

Payments and Operations professional with almost 7 years of experience in payment processing, deposit operations, VIP support, and crypto payment operations. Currently working as a Junior Payment Platform Analyst, supporting crypto transactions, payment gateways, reconciliations, wallet activities, and platform testing. Detail-oriented, quick to learn, and experienced in fast-paced environments where accuracy, problem-solving, and operational efficiency are essential.

Proven ability to manage payment-related processes, investigate transaction issues, and provide reliable support to internal teams and customers.

Junior Platform Analyst at Mansion88 (2026-04 – Present)

• Support daily operations of the crypto payment platform and payment gateway.
• Monitor crypto transactions, settlements, and wallet activities to support accurate and timely payment operations.
• Assist with reconciliation and transaction validation processes, helping maintain transaction accuracy and balance integrity.
• Participate in system testing, UAT, and reconciliation testing to support platform reliability and operational readiness.
• Assist in monitoring platform performance and operational workflows, escalating issues when required.

VIP OPERATIONS SPECIALIST at Techspirit Outsourcing,Ltd. (2025-10 – 2026-04)

• Handled VIP client concerns through Zendesk, Gmail, and internal communication channels.
• Coordinated with multiple departments to achieve fast and accurate resolution of payment and operational issues.
• Managed payment-related and operational escalations for VIP clients with professionalism and discretion.
• Supported daily VIP operations while maintaining high service standards and consistent follow-through.
• Contributed to workflow improvements that strengthened operational efficiency.

Senior Deposit Payment Leader at Techspirit Outsourcing,Ltd. (2025-03 – 2025-10)

• Managed daily deposit operations across multiple payment channels.
• Assisted in monitoring transaction accuracy and reconciliation processes.
• Supported KPI tracking and operational reporting to maintain visibility of team and process performance.
• Helped improve workflow efficiency and reduce processing errors.
• Assisted team members with operational concerns and escalations.

TRAINER SPECIALIST at Techspirit Outsourcing Ltd (2024-11 – 2025-03)

• Conducted onboarding and operational training for new team members.
• Assisted in developing training materials related to payments and operations.
• Supported performance monitoring and coaching activities.
• Helped improve onboarding efficiency and operational readiness.

PAYMENTS SPECIALIST at Ricecash Asia Philippines (2019-10 – 2024-11)

• Processed daily payment transactions with accuracy and compliance.
• Performed reconciliation and transaction verification tasks.
• Conducted fraud monitoring and flagged suspicious activities for appropriate review.
• Assisted in maintaining operational and financial controls.
• Supported operational improvements within the payment process.

Bachelor of Science in Business Administration major in Financial Management – NORTH LUZON PHILIPPINE STATE COLLEGE (2015 – 2019)