Katrine Ann Llimit

Dedicated with experience in achieving tangible results and cross team collaboration. Utilizes communication skills to build meaningful, trusting relationships that exceeds client demands.

Operations Analyst - Wells Fargo International Solutions LLC - Taguig, Philippines

(2023-08 - 2026-05)

• Data Annotation
• AI Annotation | AI Evaluation
• Call Summarization | Quality Assurance
• Determining appropriate procedure to Analyze relevant information or data.
• Worked closely with managers and employees to ensure corrective measures for operational enhancements were implemented.
• Ensured processes, workflow, procedures and operations complied with regulatory standards by analyzing processes regularly.

Research\Remediation Analyst - Wells Fargo International Solutions LLC - Taguig, Philippines

(2021-06 - 2023-08)

• Document Findings
• Review of documentation.
• Respond to research and resolve escalated cases and complaints.
• Requires special handling that may have been forwarded by management.
• Ensure identified risks and/or problems are clearly documented.

Customer Service Representative - Wells Fargo International Solutions LLC - Taguig, Philippines

(2016-08 - 2021-06)

• Maximized customer satisfaction by resolving service issues promptly.
• Addressed customer service inquiries quickly and accurately.
• Built rapport with customers through courteous and professional communications.
• Providing information to resolve service complaints and guarantee customer satisfaction.
• Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.

Senior Process Executive - Infosys BPO Ltd. - Taguig, Philippines

(2013-07 - 2016-08)

• Successfully managed, coordinated and regulated all processes within operations.
• End to end cycle procedure.

Sales Executive - S&L Services Inc. - Taguig, Philippines

(2012-07 - 2013-07)

• Handled credit and debit card payment processing to complete purchasing experience.
• Executed complete sales cycle process, from prospecting through to contract negotiations and closing.

Bachelor of Science - Information Technology - The Fisher Valley College (2012)