Operations Analyst - Wells Fargo International Solutions LLC - Taguig, Philippines
(2023-08 - 2026-05)
- Data Annotation
- AI Annotation | AI Evaluation
- Call Summarization | Quality Assurance
- Determining appropriate procedure to Analyze relevant information or data.
- Worked closely with managers and employees to ensure corrective measures for operational enhancements were implemented.
- Ensured processes, workflow, procedures and operations complied with regulatory standards by analyzing processes regularly.
Research\Remediation Analyst - Wells Fargo International Solutions LLC - Taguig, Philippines
(2021-06 - 2023-08)
- Document Findings
- Review of documentation.
- Respond to research and resolve escalated cases and complaints.
- Requires special handling that may have been forwarded by management.
- Ensure identified risks and/or problems are clearly documented.
Customer Service Representative - Wells Fargo International Solutions LLC - Taguig, Philippines
(2016-08 - 2021-06)
- Maximized customer satisfaction by resolving service issues promptly.
- Addressed customer service inquiries quickly and accurately.
- Built rapport with customers through courteous and professional communications.
- Providing information to resolve service complaints and guarantee customer satisfaction.
- Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.
Senior Process Executive - Infosys BPO Ltd. - Taguig, Philippines
(2013-07 - 2016-08)
- Successfully managed, coordinated and regulated all processes within operations.
- End to end cycle procedure.
Sales Executive - S&L Services Inc. - Taguig, Philippines
(2012-07 - 2013-07)
- Handled credit and debit card payment processing to complete purchasing experience.
- Executed complete sales cycle process, from prospecting through to contract negotiations and closing.
