Kaye Jane Baya
Data Entry and Sales Assistant
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About
Dedicated Professional with 1+ years of combined experience in Banking, Customer Support, and Lead Generation, plus 8+ years managing a family store. Skilled in QuickBase, Google Workspace, and Microsoft Office, scaled online sales by 10,600% (₱1,000 to ₱107,000+) and managed up to 1,000 daily outbound calls. Known for the 5 E's: Eagerness in learning new systems, Empathy towards clients, Efficiency in multitasking, Easily trained on new tools, and Equipped to execute tasks under minimal supervision; ready to bring these 5 E's to excel in any role and exceed expectations.
Experience
Data Entry and Sales Assistant - GLENSLAN MERCHANDISE - San Fernando, Cebu
(2015-06 - 2026-07)
- Logged daily stock, sales, and client credit accounts by paper, protecting about ₱10,000 in daily shop profit.
- Traced two months of low profit to a mis-recorded ₱6,300 delivery, fixed it, and earned my mom's full trust in the system.
Customer Support Virtual Assistant - KCCS BPO OPC - Mango Avenue, Cebu City
(2026-05 - 2026-07)
- Made 100 outbound calls daily via NICE CXone to help clients settle debts, using Google Calendar and Sheets to hit weekly revenue goals; built a calculator to project draft increases.
- Chosen to independently manage a separate workload, coordinating via Teams, Outlook, Zoho, QuickBase, DocuSign, and CrushFTP; ranked Top Agent two months running.
Administrative Support Intern - PHILIPPINE NATIONAL BANK - Cebu Business Park
(2025-08 - 2026-01)
- Manage Branch Head's 1,000+ emails backlogs dating to 2019 - 2023, answered 20+ client inquiries daily, and synced 6+ appointments and Barangay visits in Google Calendar with zero overlaps.
- Processed daily bank transactions and audited 2020–2026 records, catching a discrepancy before submission, offered a Financial Advisor or Teller role.
Lead Generation VA - LEADGEN - Subangdaku Mandaue, Cebu City
(2022-08 - 2023-03)
- Made 600–1,000 daily outbound calls via XLITE selling car insurance plans, meeting weekly sales targets.
- Ranked Top Agent Performer for conversion, tracking outcomes in a self-built Google Sheets tracker.
Social Media Manager B2B and B2C - RTW BY RANNY & KAYE - Facebook Page
(2020-06 - 2022-07)
- Grew my Facebook shop from 0 to 3,000+ organic followers, managing inquiries, promotions, and product listings.
- Scaled sales from ₱1,000 to ₱107,000+ (10,600% growth) by tracking inventory in Excel and ensuring timely delivery.
Education
Bachelor's Degree - Bachelor of Science in Business Administration – Financial Management - University of the Visayas - Main Campus (2022-08 - 2026-07)
