Kenneth Coscolluela

Results-driven IT Manager and Licensed Electronics Engineer with extensive experience in regulatory compliance, system integration coordination, and technical leadership. Proven track record of managing end-to-end client integrations for PAGCOR-regulated platforms and overseeing Microsoft 365 administration. Strong expertise in executive support, vendor management, and technical training.

Technical Project & Compliance Specialist at Cyber Dot Com Technology Corp. (2026-04 – Present)

• Led end-to-end management and coordination of Payment Gateway Integrations across multiple brands, ensuring seamless onboarding, configuration, and go-live execution.
• Coordinated internally with cross-functional teams to support adherence to PAGCOR regulatory compliance requirements.
• Managed vendor compliance with payment partners including GCash, Maya, and QRPH by overseeing integration requirements, SLA adherence, and developing and reviewing SOPs and policies to ensure alignment with vendor partner standards.
• Supported team productivity and alignment by clarifying tasks and priorities, creating process documentation and guidelines, and facilitating team meetings and planning sessions to drive clarity and direction.

IT Manager at Game Time Solutions, Inc. (2023-11 – 2025-11)

Managed end-to-end client integrations and quarterly compliance reviews to ensure adherence to PAGCOR's regulatory framework.

• Conducted basic billing reconciliation to ensure accurate invoicing and financial alignment for all clients.
• Assisted C-level executives with vendor relationships, strategic projects, meeting facilitation, and complex compliance reporting.
• Led team operations and conducted client onboarding sessions for CRM, KYC, and back-office system adoption.
• Administered Microsoft 365 tenants, including user provisioning, Exchange Online, license management, and billing reviews.
• Resolved complex technical issues as a Level 2 support provider for account and platform access.

Integration Supervisor at Global ComRCI (2017-11 – 2022-01)

• Led the integration of 53 POGOs into the PAGCOR 3rd-party audit platform as the primary liaison for stakeholders.
• Developed executive dashboards and status reports while coordinating onboarding and training for corporate clients.
• Mentored staff and prepared critical compliance documentation to align operations with senior management objectives.

Bachelor of Science in Electronics and Communications Engineering – Samar State University (2015)