Kenneth D Estabillo

Results-driven financial professional with solid experience in digital banking and customer relations. Proven track record as a Peer Advisor, delivering effective coaching, knowledge transfer, and ethical sales practices. Skilled in resolving complex financial disputes, optimizing client funds through appropriate account solutions, and providing reliable technical support for mobile banking platforms.

Known for strong problem-solving, clear communication, and consistently delivering high-quality customer experiences.

Technical Support - ASURION

(2025-10)

• Technical Support: Resolve customer issues promptly with a focus on first-call resolution.
• Targeted Upselling: Identify customer needs to tailor and pitch promotional offers effectively.
• Service Excellence: Balance efficient problem-solving with personalized, high-quality support.

Universal Digital Banker - AXOS BUSINESS CENTER

(2024-08 - 2025-09)

• Managed end-to-end client fund operations, focusing on opening high-interest accounts tailored to client financial goals.
• Acted as the primary point of contact for security concerns, filing disputes for unauthorized transactions and card issues.
• Resolved complex technical concerns regarding mobile application functionality to ensure a seamless digital banking experience.

Customer Representative / Peer Advisor - VXI GLOBAL SOLUTIONS

(2023 - 2024)

• Appointed as Peer Advisor to mentor team members and provide real-time technical guidance.
• Facilitated knowledge transfer sessions to improve team performance in Sale and ethical closing techniques.
• Consistently exceeded performance benchmarks for customer satisfaction and product knowledge.

Bachelor of Science - Hospitality Management (Major in Cruise Line Operations) - OUR LADY OF FATIMA UNIVERSITY (2022 - 2023)

Senior High School - DON ANTONIO LEE CHI UAN INTEGRATED SCHOOL (2016 - 2022)