Kenrick Sumaway

I am a Registered Nurse with a strong background in patient support services. My experience in managing patient inquiries has strengthened my ability to deliver efficient and compassionate care. With a solid foundation in nursing education and prior leadership roles as a Subject Matter Expert, I bring excellent critical thinking, communication, and problem-solving skills to every clinical setting.

I am highly adaptable, detail-oriented, and committed to providing safe, accurate, and patient-centered healthcare.

Medical Admin - Virtual Assistant at Defined Counseling (2024-01 – 2025-01)

• Arranging of provider's schedule
• Prior authorization for medications
• Process payments
• Set up appointments for patients
• Verify patient's insurances

Provider Service Advocate - SME at Alorica PH | ABB (2020-01 – 2022-12)

• Answers eligibility, benefits, and claims inquiries
• Initiation and providing status of Prior-Authorization requests
• Handled escalation requests
• Stop-Payment and Re-issuance of paper checks
• Leading team and 1-on-1 coaching sessions
• Listens to team member's calls for coaching sessions

Bachelor of Science in Nursing in Nursing – Baliuag University (2019-01 – 2025-01)

Academic Track in Science, Technology, Engineering, & Mathematics – Baliuag University (2017-01 – 2019-01)