Kenrick Sumaway
Registered Nurse | Certified Hemodialysis Nurse
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About
I am a Registered Nurse with a strong background in patient support services. My experience in managing patient inquiries has strengthened my ability to deliver efficient and compassionate care. With a solid foundation in nursing education and prior leadership roles as a Subject Matter Expert, I bring excellent critical thinking, communication, and problem-solving skills to every clinical setting.
I am highly adaptable, detail-oriented, and committed to providing safe, accurate, and patient-centered healthcare.
Experience
Medical Admin - Virtual Assistant at Defined Counseling (2024-01 – 2025-01)
- Arranging of provider's schedule
- Prior authorization for medications
- Process payments
- Set up appointments for patients
- Verify patient's insurances
Provider Service Advocate - SME at Alorica PH | ABB (2020-01 – 2022-12)
- Answers eligibility, benefits, and claims inquiries
- Initiation and providing status of Prior-Authorization requests
- Handled escalation requests
- Stop-Payment and Re-issuance of paper checks
- Leading team and 1-on-1 coaching sessions
- Listens to team member's calls for coaching sessions
Education
Bachelor of Science in Nursing in Nursing – Baliuag University (2019-01 – 2025-01)
Academic Track in Science, Technology, Engineering, & Mathematics – Baliuag University (2017-01 – 2019-01)
