Keven Dominice

To leverage my strong communication and problem-solving skills in cold calling, appointment setting, and customer service, providing exceptional support while effectively engaging prospects, generating qualified leads, and building positive relationships with customers—contributing to the company's reputation for outstanding service and customer satisfaction.

Cold Caller / Appointment Setter at WINNING STREAK WINDOWS (Dec 2024-Dec 2025)

• Conduct outbound communication via phone calls, text messages, and emails to offer free quotes and estimates for window cleaning, gutter cleaning, and pressure washing services.
• Professionally handle customer inquiries and objections to maintain positive client relationships.
• Convert qualified leads into scheduled appointments for free estimates.
• Coordinate and schedule appointments with the company owner for service consultations.
• Tool/s: GHL, LeadConnector

Customer Service Associate at EXL SERVICE PHILIPPINES (2020-01 – 2023-12)

• Calling potential customers who submitted a personal loan application in the company's website. If customers want to pursue the application, we will connect them to our senior loan officer. On the other hand, if customers are no longer interested, we ask for the reason - if they say it's due to high APR then we can advise that it is customizable and convince them to apply
• Calling customers that already have an existing account or personal loan that have payment dues. We gather information as to why it is still not paid and when should they be able to make payment.
• Tool/s: Salesforce

Customer Care Associate II at CONDUENT (2017-03 – 2019-12)

• Assisting healthcare professional inquiring about patient's eligibility, benefits, claims and appeals
• Submit claim forms and appeals received to the respective department for processing
• Tool/s: Availity

Bachelor of Science in Civil Engineering – UNIVERSITY OF MANILA (2016 – 2017)