Kevin Digal

Office and operations professional with nearly six years of remote experience supporting Australian and US businesses. Skilled in executive assistance, CRM and database management, shared inboxes, scheduling, quotations, reporting, client and supplier communication, and follow-up. Known for accurate documentation, reliable follow-through, and keeping priorities and outstanding work organized.

Business Development and Operations Support at Happy 2 Help (2020-08 – 2026-05)

• Coordinated daily administrative and operational workflows across two international client accounts, supporting executive priorities, client communication, and follow-ups.
• Managed shared inbox activity, customer enquiries, scheduling, supplier follow-ups, quotations, proposals, and business correspondence.
• Maintained accurate CRM and database records, documenting client details, activities, pending actions, and clear next steps.
• Built and maintained Excel reports and trackers for sales activity, operational metrics, deadlines, and outstanding work.
• Coordinated information and documentation between clients, suppliers, project stakeholders, and internal team members.
• Conducted lead generation, online research, appointment setting, and data gathering to support business development and operational requirements.

Sales and Customer Service Specialist at Teleperformance (2015 – 2019)

• Managed high-volume inbound customer enquiries, service requests, sales conversations, and booking itineraries while meeting strict service-level requirements.
• Communicated professionally with global customers and suppliers by phone and email, providing accurate updates and resolving service concerns.
• Maintained complete records across multiple software portals while handling concurrent requests, updates, and deadlines.

Business Administration in Entrepreneurship – University of Mindanao