Kevin Lavina

Dedicated IT Support professional with hands-on experience providing technical assistance for hardware, software, network, POS, and CCTV systems. Skilled in troubleshooting technical issues, supporting end users, and maintaining IT equipment to ensure business continuity. Strong customer service and problem-solving abilities with experience supporting users through phone, email, chat, and onsite assistance.

Seeking an IT Support Specialist, Service Desk Analyst or Similar role where I can contribute technical expertise and deliver excellent customer support.

IT Technical Support - Automation Specialist and Power Exponents.Inc - Olongapo City

(2025-02)

• Provided comprehensive technical support to users through phone, email, chat, and onsite assistance.
• Diagnosed and resolved hardware, software, and network-related issues efficiently.
• Installed, configured, and maintained desktop computers, specialized applications, and peripheral devices.
• Assisted users with technical concerns and provided clear, step-by-step guidance to resolve inquiries.
• Performed routine system maintenance and updates to ensure optimal performance and security.
• Documented incidents, troubleshooting workflows, and resolutions accurately using internal ticketing systems.
• Escalated complex technical issues to higher-level support teams when necessary to ensure strict SLA compliance.

Technical Assistant - SuperValue Inc.(SM) - Olongapo City

(2023-12 - 2025-02)

• Provide technical support for desktop computers, printers, POS systems, and network connectivity issues.
• Install and configure computer hardware and software for employees.
• Perform troubleshooting, maintenance, and repair of printers and computer equipment.
• Assist in the maintenance and operational uptime of CCTV monitoring systems.
• Respond to technical issues swiftly to minimize company downtime through timely Support store operations by ensuring all localized IT systems remain functional and reliable.
• Collaborated with cross-functional team members to resolve complex technical incidents efficiently.

Bachelor of Science - Information Technology - Mondriaan Aura College (2023)

Associate - Computer Technology - Mondriaan Aura College (2021)