Kevin Olaer

With 8+ years of experience in technical support, operations, customer service, and social media marketing. Skilled in hardware/software troubleshooting, data management, system configuration, and driving customer engagement across multiple platforms. Quick learner who excels at optimizing processes and delivering excellent support in dynamic environments.

Operations Support Specialist - Reps & Co.

(2024-03 - 2026-04)

• Executed high-volume ticket purchases ensuring timely customer access to sports and concert events
• Managed and maintained large datasets with data accuracy using Excel, Google Sheets, and Airtable
• Implemented process improvements that reduced operational workflow
• Utilized project management tools like Trello and Slack to streamline daily operations and enhance team communication.

IT Officer - Czilk DreamCatchers Inc.

(2020-11 - 2023-12)

• Configured and maintained computer systems, software, and peripherals to ensure system uptime
• Resolved hardware and software issues, reducing downtime and improving user productivity
• Managed inventory of office and IT supplies to support uninterrupted daily operations
• Provided technical assistance contributing in operational efficiency.

Social Media Marketing Specialist - Finosan OPS Inc.

(2017-11 - 2020-10)

• Managed social media campaigns for multiple clients, increasing audience engagement
• Created and scheduled daily content maintaining consistent brand voice across Facebook, Instagram, and Twitter
• Monitored and responded to audience interactions, improving customer satisfaction scores
• Maintained professional social media profiles to enhance brand visibility.

Email Support Specialist - Qwest BPO

(2016-09 - 2017-09)

• Provided timely and accurate email support to customers
• Resolved customer inquiries efficiently, achieving a customer satisfaction rating
• Demonstrated strong communication skills improving issue resolution time.

Bachelor of Information and Communication Technology - Information and Communication Technology - University of San Carlos (2015)