Khaleel Garingo

Network and IT Support professional with ~3 years of experience working in a Managed Service Provider (MSP) environment supporting Cisco-based LAN/WAN infrastructure, routing and switching, network monitoring, and technical incident resolution. Skilled in troubleshooting network and connectivity issues, maintaining SLA compliance, and coordinating with cross-functional teams to support enterprise operations. Experienced in technical leadership, project coordination, and infrastructure support.

Technical Coordinator – Team Lead at Kinettix, Inc. (2025-01 – 2026-02)

• Led and mentored a team of 10+ junior Technical Coordinators across multiple offices, ensuring consistent service delivery and operational performance.
• Served as the primary technical point of contact for the client and project managers throughout project lifecycles, supporting successful execution and timely completion of deliverables.
• Developed and maintained SOPs, technical documentation, and operational guidelines to improve workflow efficiency and team alignment.
• Coordinated scheduling, reporting, escalation handling, and administrative operations to support daily team activities and SLA compliance.
• Collaborated with cross-functional teams to resolve operational bottlenecks and improve service delivery processes.

Junior Technical Coordinator at Kinettix, Inc. (2023-05 – 2024-12)

• Supported LAN/WAN infrastructure and Cisco-based network environments, including routing, switching, structured cabling, and connectivity troubleshooting.
• Monitored network and system performance, resolving technical incidents and maintaining uptime in accordance with SLA requirements.
• Performed incident investigation and root cause analysis while coordinating with internal teams and third-party vendors to resolve complex technical issues.
• Assisted in deployment, configuration, and maintenance of routers, switches, and network infrastructure for client operations.
• Served as a technical support contact for field technicians, ensuring efficient issue resolution and accurate technical documentation.

BS in Information Technology – Mindanao State University - Iligan Institute of Technology (2019-01)