Khrisna Dumlao

Human Resources professional with over 2 years of progressive experience in Human Resources Business Partnering, Employee Relations, HR Operations, and Training & Development. Experienced in supporting workforces of up to 150 employees across multiple client accounts, managing employee relations cases, conducting investigations, facilitating onboarding, and coordinating with cross-functional teams. Known for building positive employee relationships while maintaining compliance with company policies and labor regulations.

A Psychology graduate with strong communication, organizational, and problem-solving skills who thrives in fast-paced and multicultural environments.

HUMAN RESOURCES BUSINESS PARTNER (HRBP) SPECIALIST - ASCENDION DIGITAL SOLUTIONS PHILIPPINES INC. - Malate, Manila

(2025-03 - 2026-06)

• Served as the primary HR point of contact for approximately 150 employees across multiple client accounts.
• Managed employee concerns involving deployment, payroll, leave, attendance, benefits, and HR-related inquiries.
• Conducted one-on-one employee engagement sessions to improve communication and employee experience.
• Coordinated with Sales, Talent Acquisition, Service Delivery, and Operations teams to ensure smooth workforce management.
• Facilitated new hire orientation.
• Managed employee relations cases by issuing Notices to Explain (NTEs), scheduling administrative meetings, and ensuring proper documentation.
• Communicated project extensions, pull-outs, completions, bench status, and regularization updates.
• Conducted client site visits to strengthen employee engagement and provide HR support.
• Assisted employees with DTR corrections, Certificates of Employment, payslips, leave balances, company assets, and loan applications

HR ASSISTANT - EMPLOYEE RELATIONS / TRAINING AND DEVELOPMENT - HOMEWORLD SHOPPING CORPORATION (SM HOME)

(2024-05 - 2025-02)

• Investigated employee relations cases from SM branches nationwide.
• Conducted administrative investigations and due process meetings.
• Prepared investigation reports and maintained confidential employee records.
• Managed case tracking and HR documentation.
• Processed background investigations for newly hired employees.
• Submitted monthly DOLE WAIR reports.
• Assisted with employee insurance enrollment and ORUS (TIN) processing.
• Supported HR leadership through calendar management, email monitoring, and administrative coordination.
• Planned and hosted employee engagement activities and company values programs.
• Assisted Compensation & Benefits in processing BIR Form 2316 documentation.

GUIDANCE STAFF - UNITED ROYALE CORPORATION - ARELLANO UNIVERSITY

(2022-11 - 2024-02)

• Assist and communicate to students who needs emotional, and mental support and assess their situation.
• Conduct Research for the benefit of both the University and the students.
• Prepare and conduct events for Senior High School students monthly.
• Create program to enhance the communication between students and the Guidance Office.
• Assist in various student concerns and provide other guidance services.
• Telemarketing.
• Visit schools around Pasig, Manila, Taguig, and Rizal to promote the University and encourage students to enroll during Career Orientation.

Bachelor of Science - Psychology - ADAMSON UNIVERSITY (2018 - 2022)

Senior High School - MALATE CATHOLIC SCHOOL (2016 - 2018)

Junior High School - MALATE CATHOLIC SCHOOL (2012 - 2016)