Document Retrieval / Legal Clerk at Legal Soft (2025-02 – 2026-08)
Client: DK LAW
- Request, track, and retrieve documents from third-party entities (e.g., hospitals, law firms, government agencies, financial institutions).
- Files insurance subrogation claims (from providers like Medicare, Medicaid, or private insurers), and provider ledgers for accuracy.
- Verify accuracy and completeness of received documents.
- Maintain up-to-date records and tracking logs in internal systems.
- Communicate with requestors, vendors, and team members to provide status updates.
- Ensure adherence to confidentiality and data protection regulations (e.g., HIPAA, GDPR, etc.).
- Identify and escalate delays or issues in document retrieval processes.
- Collaborate with internal departments to prioritize urgent requests.
Data Specialist at iFive Inc. (2020-01 – 2025-01)
- Coordinates with facilities on behalf of clients in requesting records.
- Responsible for retrieving records via portal, emails and faxes.
- Sends records to the client once it passes the verification process.
- Electronic Health Record (EHR) systems.
- Review electronic files for missing data, typos, or incomplete information, and fix errors to keep records precise.
- Pull up digital charts quickly for doctors, nurses, or administrative staff when needed for patient care
Data Analyst at Accenture (2018-08 – 2019-12)
- Handles large membership data for Healthcare Insurance.
- Responsible for updating each membership plan, dependents, and personal information.
- Sends the updated reports to the client once done.
Customer Care Specialist at Concentrix (2015-08 – 2016-12)
- Handles customer inquiries and concerns via call, chat, and Zendesk ticketing system.
- Assist in recording new partners' requirements in a taxi hailing account.
