Customer Service Associate - SM Calamba Laguna - Calamba, Philippines
(2019-11 - 2020-03)
- Greet and assist customers in a courteous and professional manner.
- Process bills payment transactions (e.g., utilities, internet, phone, loans, government dues).
- Verify customer information and payment details for accuracy.
- Provide information regarding payment options, transaction status and service policies.
Information/Admitting Staff - First Cabuyao Hospital And Medical Center, Inc. - Laguna, Philippines
(2024-02 - 2026-01)
- Welcome and assist patients upon arrival.
- Collect and verify patient information (personal, medical, and insurance details).
- Input accurate data into the hospital system (EMR/EHR).
- Prepare admission forms and obtain necessary signatures.
- Coordinate room assignments and inform relevant departments.
- Provide directions and information to patients, visitors, and staff.
- Answer phone calls and handle inquiries regarding hospital services, visiting hours, and patient locations.
- Maintain a calm and courteous demeanor, especially during high-traffic or emergency times.
- Organized and confidential patient files.
- Ensure all admission-related documents are complete and properly filed.
- Update patient information as needed.
Health Maintenance Organization Associate - Los Baños Doctors Hospital and Medical Center, Inc. - Laguna, Philippines
(2026-03)
- Verify patients' HMO membership, eligibility, and coverage.
- Process HMO requests for admission, consultations, diagnostic tests, and procedures.
- Coordinate with HMO providers to obtain pre-authorizations and approvals.
- Ensure all required documents are complete and submitted accurately.
- Explain HMO benefits, coverage, and billing procedures to patients.
- Coordinate with doctors, nurses, and other hospital departments regarding HMO requirements.
- Monitor the status of HMO approvals and follow up on pending requests.
- Maintain accurate patient and HMO records while ensuring confidentiality.
- Assist in resolving HMO-related concerns, billing discrepancies, and patient inquiries.
