Virtual Administrative Assistant at Moonlight Consulting Mn (2025-04 – 2025-12)
Premier Starter role supporting daily office-style workflows and internal processes
- Built and organized administrative and operational systems to support daily office-style workflows and internal processes
- Created and maintained Standard Operating Procedures (SOPs), internal manuals, client documentation, and email templates to ensure consistency and compliance
- Coordinated administrative processes including client communication, follow-ups, scheduling, and pipeline tracking
- Standardized client follow-up procedures using CRM tools and email templates, reducing missed communications and improving engagement
- Maintained accurate client and operational records by monitoring CRM data, identifying overdue actions, and ensuring timely updates
Business Development Center Representative (Appointment Setter) at Business Development Center (2023-03 – 2025-04)
High-volume lead outreach and appointment management role
- Managed high-volume outbound and inbound lead outreach, completing 180–210 calls daily and improving lead response times
- Reduced appointment no-shows through proactive multi-channel confirmations and flexible rescheduling options
- Qualified leads by assessing customer vehicle needs, budget, preferences, and readiness, improving appointment conversion rates
- Coordinated calendars and schedules to ensure smooth handoff to in-person sales teams
Customer Service Representative II - OptumRx Core (WAH) at TTEC Holdings Inc. (2021-11 – 2023-03)
Pharmacy customer service support handling inbound inquiries
- Resolved inbound prescription and medication inquiries, ensuring accurate patient verification and documentation
- Explained pharmacy policies and medication processes clearly to patients, improving issue resolution and satisfaction
- Documented all case interactions thoroughly to ensure compliance and continuity of care
- Escalated complex cases appropriately to ensure timely resolution and minimize repeat contacts
Team of Expert – T-Mobile at Alorica Teleservices Inc. (2021-02 – 2021-07)
Telecom customer support specialist
- Assisted customers with billing, plan changes, device troubleshooting, and service outages, maintaining high customer satisfaction
- Used internal CRM systems to document cases, research issues, and track resolutions efficiently
- Delivered clear policy explanations to reduce repeat inquiries and customer confusion
- Demonstrated empathy, active listening, and solution-focused communication to de-escalate challenging situations
Administrative Assistant at Philippine Offshore Gaming Operators (2018-01 – 2021-01)
Comprehensive administrative support including operations management for 200+ staff dormitory
- Provided comprehensive administrative support including data entry, scheduling, email management, and report preparation
- Managed employee dormitory operations for 200+ staff, coordinating inspections, repairs, and utility management
- Maintained accurate financial records for payroll, allowances, and utility expenses using Excel and Google Sheets
- Improved document organization and reporting processes, reducing errors and enhancing data accessibility
- Coordinated logistics and communication between management, employees, and external service providers
- Implemented workflow improvements and automation to reduce manual administrative tasks and increase overall efficiency
- Prepared regular administrative and operational reports summarizing workflow status and process improvements
- Supported leadership with scheduling, documentation, task tracking, and internal coordination
- Helped establish a structured administrative foundation, improving organization, accountability, and cross-team coordination
