Kim Youichi

To be in a position where I can maximize my potential as a productive and active individual, consistently delivering quality performance for the attainment of the organization's goals. I aim to contribute my skills, experience, and strong work ethic to a company that values dedication, teamwork, and continuous improvement. I am committed to maintaining high standards of professionalism, adaptability, and integrity in every task assigned to me.

With a passion for learning and growth, I strive to enhance both my personal development and the overall success of the organization I become part of.

Content Moderation - Task Us

(2025-05 - 2026-02)

Content moderation is a crucial process in ensuring that digital platforms remain safe, inclusive, and appropriate for all users.

• Content moderation tasks involve reviewing user-generated content and determining whether it violates community guidelines, platform policies, or legal standards.
• Documented moderation decisions clearly to support audits and quality assurance reviews.
• Monitored emerging trends and flagged potential risks or policy gaps to supervisors.
• Maintained confidentiality and handled sensitive content with professionalism and emotional resilience.

Expert Moderator - Teleperformance

(2023-03 - 2025-02)

• Review and monitor content: Identify inappropriate, offensive, or harmful material to ensure compliance with company policies and community guidelines.
• Maintain platform safety: Promote a respectful and safe online environment by addressing violations promptly.
• Met daily productivity and accuracy targets while maintaining high attention to detail.
• Participated in ongoing training sessions to stay updated on policy changes and emerging trends.
• Collaborated with team members and supervisors to ensure consistent policy enforcement.

Barista / Cashier - Starbucks Philippines

(2022-10 - 2023-01)

• Manage peak morning customer with accurate, efficient, levelheaded service
• Receive and accurately processed customer payments.
• Prepare and serve hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
• Restocked ingredients and supplies to ensure uninterrupted service during busy hours.
• Followed standardized recipes and quality control procedures to maintain product consistency.
• Assisted with opening and closing duties, including cash reconciliation and equipment sanitation.

Lead Generation Specialist - It's All Savvy

(2023-01 - 2023-03)

• Identify and connect with pet grooming service businesses through online research, social media, and networking.
• Build a list of leads by collecting contact details and engaging them with tailored promotions or offers.

Barista / Cook - Coffee Project

(2022-01 - 2022-08)

• Stayed up-to-date on kitchen policies, menus and ingredients to correctly answer customer queries.
• Prepare and serve hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
• Assisted in opening and closing procedures, including equipment setup and end-of-day cleaning.
• Provided excellent customer service by taking orders efficiently and ensuring customer satisfaction.

Sales Manager and Operations Associate - Yeoboseyo Korean Mart

(2020-12 - 2022-12)

• Answer phones and perform clerical office functions to address queries, concerns and issues, escalating complains to management.
• Verify customer inquiries to track service delivery and staff performance evaluation
• Monitored inventory levels and coordinated stock replenishment with suppliers.
• Coordinate promotional campaigns and in-store marketing initiatives to boost sales.
• Manage product displays and merchandising to maintain an appealing and organized store layout.
• Oversee daily store operations to ensure smooth workflow and adherence to company standards.
• Maintain strong customer relationships by providing excellent service and personalized assistance.

Bachelor of Science - Tourism Management - STI College Las Piñas (2015-06 - 2019-05)