King San miguel

To leverage my comprehensive background in logistics coordination, customer service excellence, and appointment scheduling to support operational efficiency, enhance the customer experience, and ensure smooth workflow in a dynamic, service-oriented environment. With a proven ability to manage time-sensitive tasks, resolve client concerns effectively, and coordinate multiple moving parts, I aim to contribute to a team that values accuracy, responsiveness, and continuous improvement.

Logistic Coordinator - Tire Agent (USA-based company)

(2025-09 - 2026-04)

• Monitored and tracked shipments from loading to final delivery to ensure timely and accurate fulfillment
• Coordinated with carriers and internal teams to resolve shipping issues and delays
• Handled customer inquiries through Zendesk, providing timely and professional responses
• Conducted outbound calls for urgent cases to verify order status and provide real-time updates
• Maintained accurate records of shipment progress and customer interactions
• Ensured customer satisfaction by proactively addressing concerns and providing solutions

Appointment Setter/Scheduler - Cardinal Senior Care US

(2024-12 - 2025-11)

• Coordinated in-home senior care appointments, ensuring timely and accurate scheduling
• Communicated with clients, families, and caregivers to confirm and adjust schedules
• Maintained records using scheduling software and ensured HIPAA compliance
• Resolved conflicts and last-minute changes to support seamless service delivery

Outbound Sales Manager - Microsourcing Inc.

(2023-06 - 2024-11)

• Led outbound sales across Australia, New Zealand, and the US, driving new business and revenue growth
• Managed and motivated a sales team, setting targets and tracking performance
• Developed and executed sales scripts to convert new leads and secure bookings
• Built and maintained relationships with corporate and individual clients, negotiating and closing deals
• Collaborated with marketing and operations to enhance sales processes

Logistics Coordinator / Retail Specialist - ISupport Worldwide / Dolly Company US

(2022-06 - 2023-05)

• Coordinated move-in and delivery logistics for retail clients, ensuring accurate and on-time fulfillment
• Scheduled and managed deliveries, aligning services with customer requirements and timelines
• Collaborated with drivers and warehouse teams to streamline operations and improve efficiency
• Resolved delivery issues and addressed customer concerns, maintaining high satisfaction levels

Team Lead Coach - WNS Inc. Company US

(2015-05 - 2022-05)

• Led and coached new hires during the nesting phase for global hotel booking operations
• Provided real-time support and quality assurance to ensure high performance and accuracy
• Handled escalated customer concerns, delivering excellent service and issue resolution
• Utilized reservation systems and CRM tools to manage bookings and customer inquiries
• Achieved top agent rankings and contributed to team performance metrics

Bachelor of Hotel and Restaurant Management - Hotel and Restaurant Management - International Electronics and Technical Institute (2019 - 2022)