Technical Support Specialist at ASURION (2026-01 – 2026-05)
- Provided technical support and troubleshooting for customer devices, accounts, and services.
- Resolved hardware, software, connectivity, and service-related issues while delivering excellent customer service.
- Recommended device protection plans using a consultative sales approach tailored to customer needs.
- Educated customers on the long-term value and benefits of protection plans, driving successful enrollments.
Client Account Specialist (Virtual Assistant | Ecommerce) at DCX (2024-07 – 2025-09)
- Managed client accounts and maintained timely communication through email and other channels.
- Processed customer orders, prepared quotations and presentations, and coordinated with suppliers.
- Tracked deliveries, monitored inventory, and ensured accurate order fulfillment.
Inbound Sales & Support Representative at SUTHERLAND (2024-03 – 2024-08)
- Assisted customers with domain names, website hosting, website builders, SEO, and online marketing solutions.
- Recommended products based on customer needs while identifying upselling opportunities.
- Educated customers on product features, pricing, and available services.
Customer Service Representative at IQOR (2023-05 – 2024-03)
- Assisted customers with phone activations, mobile plans, device setup, billing, and service inquiries.
- Troubleshot device, technical, and network-related issues to provide timely resolutions.
- Processed account updates, plan changes, and other customer requests.
