Customer Service & Logistics Support Specialist
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Entry-level Freight Virtual Assistant and Truck Dispatcher trainee with basic training in dispatching support, load board usage, and logistics coordination.
Background in customer service within healthcare and logistics courier settings, with experience in handling inquiries, tracking updates, and providing clear communication. Familiar with supporting administrative and documentation tasks in fast paced environments. Eager to learn, grow, and contribute to freight operations with reliability, attention to detail, and a strong willingness to be trained.
Logistics Courier Agent at Logistics Courier Agent (2024-01 – 2026-04)
Tracked shipments, coordinated delivery schedules, and responded promptly to customer inquiries. Ensured accurate pickup and delivery documentation while maintaining clear and efficient communication between customers and logistics teams.
Healthcare Provider & Healthcare Advocate (OTC) at Healthcare Provider & Healthcare Advocate (OTC) (2023-11 – 2022-03)
Supported healthcare providers and members by handling benefit verification, eligibility, claims, prior authorizations, and OTC benefit inquiries. Resolved customer concerns, coordinated with providers and pharmacies, documented interactions, and ensured accurate, efficient service while maintaining high customer satisfaction.
UPS Customer Service at UPS (2022-02 – 2021-01)
Handled customer inquiries, managed orders, and tracked shipments while ensuring timely resolution of concerns. Provided clear and polite updates to maintain a smooth and positive service experience.
Bachelor of Science in Marketing - Management – University of San Carlos (1990 – 1996)
