Systems Analyst OIC at Manila Doctors Hospital (2025-09 – Present)
- Developed and maintained hospital-wide Power BI dashboards for operational, clinical, and financial KPIs.
- Led systems implementation projects, coordinating with stakeholders, vendors, and end users from requirements gathering through deployment.
- Managed reporting and systems enhancement initiatives to support organizational objectives and process improvements.
Systems Analyst - Junior Assistant Manager at Manila Doctors Hospital (2023-06 – 2025-08)
- Created Power BI dashboards and SSRS reports for operational, financial, and clinical reporting needs.
- Supported implementation of hospital information systems through workflow analysis, testing, documentation, and user support.
- Developed SQL-based reports and data extractions for management and departmental requirements.
- Coordinated with vendors and users to troubleshoot issues and support system enhancements.
EN Customer Support at Bayview Technologies Inc. (2019-11 – 2021-05)
- Assisted customers with website-related inquiries, feedback, and complaints quickly and accurately.
- Served as a point of escalation for complex customer issues, capturing timely resolution to drive client retention.
