Kyla Erpelua

Motivated and versatile professional with a background in customer service, wellness programs, and administrative support. Skilled in communication, organization, and problem-solving, with a proven ability to manage tasks efficiently and provide excellent service in diverse work environments.

Nestlé Wellness Ambassador - Nestlé Wellness Ambassador, Greatfil Team, Inc.

(2025-01 - 2026-12)

• Managed and maintained accurate program data and tracking systems to ensure efficient monitoring and reporting.
• Provided timely support and assistance to school coordinators, addressing inquiries and facilitating smooth program implementation.
• Coordinated requirements, organized submissions, and communicated program guidelines, schedules, and updates effectively to stakeholders.

Intern – Layout Artist / Production Trainee - Iloilo Provincial Office – PCAHTO

(2025-01 - 2025-12)

• Aided in the design and organization of both print and digital tourism materials for a variety of projects and campaigns.
• Carried out event documentation and field data collection, which involved site visits to ensure accurate information gathering.
• Assisted the production team in creating promotional materials that are timely, well-organized, and of high quality.

Lead Verification Specialist - TruAlliant

(2023-01 - 2023-12)

• Conducted outbound calls to assess customer needs and facilitate the verification process.
• Performed quality checks to ensure accuracy and compliance with company standards.
• Maintained professionalism and adherence to policies while delivering excellent customer service.

Bachelor of Science - Entertainment and Multimedia Computing - West Visayas State University (2021-01 - 2025-12)

Senior High School - TVL - ICT - Buenavista National High School (2019-01 - 2021-12)