Kyla Lansang

Handling multiple concern at a time while ensuring to provide an excellent customer service and provide a quality assistance to ensure customer satisfaction. Executed a smooth performance and collaborated with group of people. Verbal communication and written communication are enhanced as the blended account gives an opportunity for me to have it fully trained and equipped on my system.

Customer Service Representative (Telco Account) Blended - Teletech/ TTEC

(2024-01 - 2026-12)

• Handling multiple concern at a time while ensuring to provide an excellent customer service and provide a quality assistance to ensure customer satisfaction.
• Executed a smooth performance and collaborated with group of people. Verbal communication and written communication are enhanced as the blended account gives an opportunity for me to have it fully trained and equipped on my system.

Technical Sales Support (Telco Account and More of Sales) Voice - Asurion

• Assisted in optimizing and helping customer to troubleshoot devices and even including network issues. Provided a high resolution rate when it comes to resolving customer's concern.
• Managed to hit and get a high satisfactory grade with the assistance that I provided to the customer as I have ensured their problem is solved and they have felt supported while providing a quality support and sales.

Bachelor of Secondary Education - Major in English - Santa Rita College of Pampanga

High School Diploma - STEM (Science Technology Engineering Mathematics) - Becuran High School in Santa Rita, Pampanga