Kyle Andrei Carlos

Software Developer with 2+ years of experience in full-stack development and AI-powered systems. Maintained and extended a production LLM service and multi-country customer service chatbot using Node.js, TypeScript, OpenAI, and AWS.

AI & Full-Stack Developer at FlowerStore / Potico (2024-10 – Present)

• Maintained and extended fs-llm-service, a Node.js/TypeScript LLM API deployed on AWS ECS powering AI features across the FlowerStore stack.
• Developed Abby, a multi-country AI chatbot (PH, TH, VN, SG) handling FAQs, orders, invoices, and human escalation via 20+ integrated tools.
• Architected a RAG pipeline with PostgreSQL + pgvector for semantic FAQ search using OpenAI embeddings.
• Built the CS Dashboard chat widget in React.js with interactive response components (product carousels, invoice forms, ticket actions).
• Wrote Python scripts to extract and process Excel files for BI and reporting pipelines; managed PostgreSQL and MySQL databases regularly.

Freelance Web Developer at Self-Employed (2024-04 – 2024-09)

• Built a React.js web app extending an Android app's functionality to the browser, with SQL database integration.
• Collaborated with a mobile team to ensure synchronization between Android and web platforms.

B.S. in Computer Science – Mapua University (2024-03)

Senior High School Diploma in ICT Strand – St. Paul University (2019)