Kyle Velasco

Account Executive On-site - Flatworld Philippines, Davao - Davao

(2025-01 - 2026-02)

Spoiled Child (Beauty and Wellness Products)

Customer Support (Email): Handled 60–80 daily tickets via Zendesk and Zowie, assisting customers with inquiries, order placement, product recommendations, website navigation, and providing effective solutions to resolve issues, including compensations and promotions.
Order Management: Reviewed and verified orders for Spoiled Child (Wellness products) using Magento, handling reorders, refunds, order tracking, and status updates.

Owner / Manager (Printing Service) - Self-employed

(2024-04 - 2024-11)

Social Media Management (re-opened 2/2026)

Managed online operations, including client communication, order processing, and scheduling.
Highest Sales in a month reached PHP 7,000
Promoted products and created content for social media using Canva and photo editing tools.
Designed marketing materials and maintained strong customer relationships.

Website Administrator & Email Handling WFH - FlexiGO SG

(2023-11 - 2024-11)

Customer Support (Email & Calls): Managed correspondence, addressed inquiries and complaints, assisted with customer needs, and maintained strong client relationships.
Booking Management: Oversaw vehicle tracking and booking schedules, and troubleshot rental app issues to ensure smooth operations and improve team efficiency.

Graphic Designer - Self-employed

(2026-02 - 2026-07)

Logo/Banner/Thumbnail/Cover/Website Landing Page Design etc.

Designed logos, banners, thumbnails, website landing pages, and other branding materials.
Created professional marketing graphics using Canva and Adobe Photoshop when needed.
Developed clean, brand-consistent designs tailored to client needs.
Delivered high-quality designs while meeting project deadlines.

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