Kylie Monique Matute

Competent dental healthcare virtual assistant and registered medical technologist with hands-on experience in accurate patient data management, daily workflow optimization, and clinical operations support. Highly skilled in administrative work, time management, and problem-solving. Dedicated to providing seamless, reliable support to dental clinics to enhance focus on patient care.

Dental Healthcare Virtual Assistant - Canadian-based dental clinic

(2025-12 - 2026-05)

• Confirm appointments through phone calls to ensure full schedule coverage and minimize gaps.
• Conduct outbound calls to inactive patients for check-ins and assist in scheduling appointments to reconnect them with the clinic.
• Update patient profiles for due health history, periodontal charting, and X-rays to promptly notify clinic staff and support timely care.
• Assist with submitting predeterminations and updating insurance notes to enable efficient review by clinic staff.

Senior Medical Technologist/Branch Biosafety Officer - Hi-Precision Diagnostic

(2022-02 - 2025-11)

• Managed a high-volume workload by processing a substantial number of patient samples daily with consistent accuracy and adherence to protocols.
• Handled numerous phone calls daily and efficiently managed email correspondence, providing clear information and timely responses to inquiries.
• Managed patient records and workflow using the Laboratory Information System (LIS) and utilized computer shortcuts to enhance documentation efficiency.
• Assisted in implementing safety measures to protect healthcare staff and ensure compliance with established protocols.
• Provided remote quality assurance support by reviewing and validating records and results across multiple branches.

Bachelor of Science - Medical Technology - Wesleyan University-Philippines (2014 - 2019)