Lacel May Magallanes
Motivated and adaptable individual with strong communication and organizational skills
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About
Motivated and adaptable individual with strong communication and organizational skills. Currently pursuing higher education while gaining practical experience in digital communication and client engagement. Known for being reliable, detail-oriented, and able to work effectively both independently and in team environments. Eager to apply my skills and continue developing professionally.
Experience
Practicum Intern - LITTLE SOFIE LEARNING AND DEVELOPMENT CENTER
(2025-07 - 2025-10)
- Observed children with diverse behavioral, psychological, and developmental needs, including those with ADHD and other learning or behavioral challenges.
- Documented observations and prepared reports in accordance with practicum requirements.
- Assisted teachers in classroom management and learning activities.
- Supported students during classroom sessions while maintaining professionalism and confidentiality.
- Applied psychological concepts and observational techniques in an educational setting.
- Collaborated with teachers and school personnel to understand students' learning and behavioral needs.
Customer Experience Agent - Verizon Wireless - ALORICA - CUBAO
(2025-05 - 2025-08)
- Answer inbound voice calls from customers regarding billing concerns (e.g., charges, overdue balances, payments), account status and plan details, basic technical issues (e.g., no signal, SIM or device errors, modem/router troubleshooting), and service interruptions or outage updates.
- Walk customers through simple troubleshooting steps over the phone.
- Explain charges, data usage, and plan features clearly and confidently.
Customer Service Crew - FROCHO MANILA
(2024-06 - 2025-04)
- Delivered excellent customer service by assisting customers and ensuring a positive experience.
- Operated the cash register, processed transactions, and handled customer inquiries.
- Prepared and served yogurt products while maintaining cleanliness and store organization.
- Worked collaboratively with team members to meet service goals and provide efficient service.
Customer Service Associate - INSPIRO RELIA
(2023-06 - 2023-10)
- Respond to customer inquiries via phone, in a friendly and professional manner.
- Identify and resolve customer issues effectively, ensuring timely and accurate solutions.
- Work collaboratively with team members and other departments to enhance the customer experience.
Education
Tertiary - ARELLANO UNIVERSITY - MAIN CAMPUS (2023 - 2026)
Senior Secondary - ARELLANO UNIVERSITY - PLARIDEL CAMPUS (2021 - 2023)
Primary and Secondary Education - EULOGIO RODRIGUEZ INTEGRATED SCHOOL (2010 - 2017)
