Laila

Magna Cum Laude Hospitality Management graduate with hands-on experience in luxury hotel & resort finance, front office operations, and luxury guest relations. Proven track record of managing multi-channel inquiries, executing meticulous night audit procedures, and navigating fast-paced operational demands. Expert communicator skilled in bridging operational gaps and building executive-level alignment. Professionally certified in Hotel Industry Analytics (CHIA) and FoodSHAP Food Safety.

Front Desk Associate - Sioland Grand Premier Hotel Domoit - Lucena City, Philippines

(2023-12 - 2024-07)

• Executed front office operations including reservations, room monitoring, and check-in/check-out procedures.
• Performed overnight night audit procedures, systematically verifying daily transactions, balancing receipts, and generating financial reports.
• Resolved high-stakes guest concerns under pressure while maintaining strict brand service and customer satisfaction standards.
• Accountably managed point-of-sale (POS) terminal transactions and secure cash drops for accommodation and restaurant services.

Finance Intern (600-Hour Practicum) - Solaire Resort North - Quezon City, Philippines

(2025-09 - 2025-12)

Accounts Payable & Casino Accounting

• Completed a 600-hour operational practicum within a premium luxury integrated resort environment.
• Managed high-priority documentation flow, ensuring strict compliance with casino and corporate hospitality audit guidelines.
• Audited Request for Payment (RFP) and TITO slot receipts, cross-referencing values.

Housekeeping Intern (200-Hour Practicum) - UST Hotel 1611 - Sampaloc, Manila, Philippines

(2025-08 - 2025-12)

• Completed a 200-hour room division practicum focused on luxury turn-down standards and guest asset preservation.
• Maintained strict brand cleanliness across hotel rooms to ensure seamless, high-quality, and efficient room turnover.
• Optimized backend processes by tracking, auditing, and organizing room cleaning equipment, linens, and daily operational supplies.

Working Scholar (Part-Time Front Desk | 40 Hours/Semester) - UST Office for Student Affairs - Manila, Philippines

(2025-08 - 2026-05)

• Balanced full-time academic responsibilities with targeted front-of-house administrative office hours.
• Counseled stakeholders on scholarship protocols and securely indexed highly confidential student files with precision.

Bachelor of Science - Hospitality Management (Major in Hospitality Leadership) - University of Santo Tomas (2026-06)