Lalaine Recio

Reliable and hardworking professional with experience in retail pharmacy and restaurant operations, specializing in customer service, inventory management, team coordination, and daily operational support. Proven ability to thrive in fast-paced environments while maintaining high standards of food safety, hygiene, and service quality. Strong team player with excellent organizational, communication, and problem-solving skills, committed to delivering efficient operations and exceptional customer experiences.

Pharmacy Assistant at Watson's Philippines (2017)

• Delivered professional customer service by assisting customers with prescriptions and healthcare product inquiries in person and over the phone.
• Processed prescriptions, maintained accurate records, and ensured the confidential handling of patient information in compliance with company procedures.
• Assisted with inventory control by monitoring stock levels, organizing supplies, and maintaining accurate inventory records using pharmacy software and spreadsheets.
• Maintained a clean, organized, and efficient work environment while adhering to health, safety, and hygiene standards.
• Worked collaboratively with pharmacists and colleagues to ensure smooth daily operations and efficient customer service in a fast-paced environment.
• Demonstrated strong attention to detail, reliability, organization, and the ability to manage multiple tasks under pressure.

Management Trainee at Zark's Burgers (2017-09 – 2018-12)

• Supported daily restaurant operations by delivering excellent customer service and ensuring efficient order processing in a high-volume, fast-paced environment.
• Processed customer transactions accurately using POS systems while maintaining order records and financial reports.
• Assisted in maintaining cleanliness, food safety, and hygiene standards in accordance with company policies.

Management Trainee at Motorino New York Slice (2018)

• Coordinated daily restaurant operations, including staff scheduling, inventory control, and supplier coordination to ensure efficient service.
• Trained, supervised, and supported a team of six employees, promoting teamwork, effective communication, and high operational standards.
• Monitored inventory levels, coordinated supply orders, and maintained accurate stock records using Google Sheets to ensure product availability.
• Ensured compliance with food safety, hygiene, and workplace cleanliness standards throughout daily operations.
• Resolved customer concerns professionally while maintaining a high standard of customer service and guest satisfaction.
• Assisted management in improving workflow, delegating tasks, and maintaining operational efficiency in a busy restaurant environment.
• Worked closely with kitchen and front-of-house teams to ensure timely food preparation, smooth service, and customer satisfaction.
• Responded professionally to customer inquiries and resolved concerns to maintain a positive dining experience.
• Demonstrated strong teamwork, adaptability, reliability, and the ability to perform efficiently during busy service periods.

Bachelor of Science in Pharmacy – Our Lady Of Fatima University (2012 – 2014)

Bachelor of Science in Nutrition and Dietetics – Our Lady Of Fatima University (2014 – 2016)