Lea Galopo

Verify facility contact information to be able to send records requests to the provider. Create and Send requests to the provider making sure that the PHI is provided and a valid authorization request is signed. Answer phone calls from the provider providing status of the current request.

Record Retrieval Specialist at BrightDrop, National Record Retrieval (2023-05 – 2026-08)

• Verify facility contact information to be able to send records requests to the provider.
• Create and Send requests to the provider making sure that the PHI is provided and a valid authorization request is signed.
• Answer phone calls from the provider providing status of the current request.
• Following up via email, call and copy service portal regarding the current status of the request.
• Communicate with the law firm about the rejection reasons and resubmitting the request once corrected.
• Uploading records to the Order and closing out the order once records have been retrieved.

DME Coordinator at Tactical Back Office, Lakeland Health Services (2023-10 – 2026-07)

• Download a copy of the sales invoices and make sure that it was uploaded in the patient chart.
• Check if the unapplied payments were updated.
• Review the sales order to see if there's anything to be corrected prior to shipping out the DME.
• Check items, prices and quantity to make sure that everything is good to go.
• Confirm all the documents are signed by the patient prior to ship out.
• Verify insurance as necessary.
• Schedule patients appointments depending on the patient's need.
• Verify insurance and fees by checking the patient OOP and Deductibles.
• Call patients from the interp tracker.

Lead Associate - Trainer at WNS, Northgate Cyberzone Alabang Muntinlupa (2019-04 – 2023-06)

• Conduct plan and training for new hires.
• Maintain an up to date progress of trainee for their achievement
• A deep and thorough understanding of the business or organization.
• Creating training programs to achieve the needs of the employees.
• Maximizing the skill by creating monthly RCA and TNA to help understand the learning needs of the employees.

Medical Claim Analyst at WNS, Northgate Cyberzone Alabang Muntinlupa (2019-04 – 2023-06)

• Verifies medical claims in insurance companies.

Care Management Associate at WNS, Northgate Cyberzone Alabang Muntinlupa (2019-04 – 2023-06)

• Support intake processing of cases and applications.
• Filing paperwork, maintaining case files, updating information, and verifying health insurance information or other benefits.
• Interact with clients and perform interviews, so you should have excellent verbal and written communication skills.

Client Service Representative at WNS, Northgate Cyberzone Alabang Muntinlupa (2019-04 – 2023-06)

• Respond to client queries.
• Resolve client concerns.
• Understand client needs.

Loan Originator at ARB Calls Facilities, Ayala Mall Southpark Muntinlupa (2018-03 – 2019-03)

• Maintain Referral Relationships and Approach Leads.
• Advise Applicants on Loan Options.
• Analyze and Submit All Applicant's Required Documentation.
• Oversee Loan Process Through Closing.

Local Store Marketing at Golden Arches Development Inc., (McDonald's) Alabang Zapote Road (2017-05 – 2018-01)

• Establish and maintain business relationships with customers and patrons.
• Research and analyze sales opportunities.
• Dedicated to achieve total customer satisfaction.

Service Crew at Golden Arches Development Inc., (McDonald's) Alabang Zapote Road (2016-12 – 2017-05)

• Serving customers in a timely manner.
• Being able to multitask.

Bachelor in Secondary Education Major in English – ABE International Business College, Las Pi (2015-10 – 2018-06)

Secondary – Lawang Bato National Highschool, Valenzuela City (2014-06 – 2015-03)

Elementary and Secondary – Gawaran Elementary School, Bacoor Cavite (2005-06 – 2014-03)