Record Retrieval Specialist at BrightDrop, National Record Retrieval (2023-05 – 2026-08)
- Verify facility contact information to be able to send records requests to the provider.
- Create and Send requests to the provider making sure that the PHI is provided and a valid authorization request is signed.
- Answer phone calls from the provider providing status of the current request.
- Following up via email, call and copy service portal regarding the current status of the request.
- Communicate with the law firm about the rejection reasons and resubmitting the request once corrected.
- Uploading records to the Order and closing out the order once records have been retrieved.
DME Coordinator at Tactical Back Office, Lakeland Health Services (2023-10 – 2026-07)
- Download a copy of the sales invoices and make sure that it was uploaded in the patient chart.
- Check if the unapplied payments were updated.
- Review the sales order to see if there's anything to be corrected prior to shipping out the DME.
- Check items, prices and quantity to make sure that everything is good to go.
- Confirm all the documents are signed by the patient prior to ship out.
- Verify insurance as necessary.
- Schedule patients appointments depending on the patient's need.
- Verify insurance and fees by checking the patient OOP and Deductibles.
- Call patients from the interp tracker.
Lead Associate - Trainer at WNS, Northgate Cyberzone Alabang Muntinlupa (2019-04 – 2023-06)
- Conduct plan and training for new hires.
- Maintain an up to date progress of trainee for their achievement
- A deep and thorough understanding of the business or organization.
- Creating training programs to achieve the needs of the employees.
- Maximizing the skill by creating monthly RCA and TNA to help understand the learning needs of the employees.
Medical Claim Analyst at WNS, Northgate Cyberzone Alabang Muntinlupa (2019-04 – 2023-06)
- Verifies medical claims in insurance companies.
Care Management Associate at WNS, Northgate Cyberzone Alabang Muntinlupa (2019-04 – 2023-06)
- Support intake processing of cases and applications.
- Filing paperwork, maintaining case files, updating information, and verifying health insurance information or other benefits.
- Interact with clients and perform interviews, so you should have excellent verbal and written communication skills.
Client Service Representative at WNS, Northgate Cyberzone Alabang Muntinlupa (2019-04 – 2023-06)
- Respond to client queries.
- Resolve client concerns.
- Understand client needs.
Loan Originator at ARB Calls Facilities, Ayala Mall Southpark Muntinlupa (2018-03 – 2019-03)
- Maintain Referral Relationships and Approach Leads.
- Advise Applicants on Loan Options.
- Analyze and Submit All Applicant's Required Documentation.
- Oversee Loan Process Through Closing.
Local Store Marketing at Golden Arches Development Inc., (McDonald's) Alabang Zapote Road (2017-05 – 2018-01)
- Establish and maintain business relationships with customers and patrons.
- Research and analyze sales opportunities.
- Dedicated to achieve total customer satisfaction.
Service Crew at Golden Arches Development Inc., (McDonald's) Alabang Zapote Road (2016-12 – 2017-05)
- Serving customers in a timely manner.
- Being able to multitask.
