Lei

Quality assurance and risk professional with extensive experience across mortgage originations, collateral review, controls testing, consumer lending, underwriting support, and operational risk management. Demonstrated success leading quality review teams, partnering with U.S.-based stakeholders, presenting findings to leadership, coaching analysts, maintaining governance documentation, and driving continuous process improvement initiatives. Recognized for analytical thinking, attention to detail, stakeholder management, and commitment to operational excellence.

Quality Assurance Associate (AVP) at JPMorgan Chase & Co. (2025-02 – Present)

• Lead Credit Associates through quality review and risk assessment activities.
• Assess error severity and business impact and communicate findings to management.
• Maintain testing procedures, SOPs, and QA job aids.
• Recommend control enhancements and support automation initiatives.
• Deliver onboarding and training for QA Specialists.
• Present quality and risk findings to leadership.

Quality Assurance Senior Analyst (Team Lead) at JPMorgan Chase & Co. (2017-02 – 2025-01)

• Led and developed QA Specialists through coaching, mentoring, and performance guidance.
• Managed complex escalations and exception items.
• Coordinated procedure updates with U.S. counterparts.
• Prepared weekly and monthly reporting for local and overseas stakeholders.
• Delivered Risk-OQA presentations across Home Lending functions.
• Performed collateral quality reviews and supported strategic team objectives.

Quality Assurance Senior Specialist at JPMorgan Chase & Co. (2013-09 – 2017-01)

• Served as Subject Matter Expert and key operational contact.
• Assigned work and managed workflow priorities.
• Handled complex exceptions and escalations.
• Coordinated with U.S. partners regarding new procedures.
• Prepared daily and weekly operational reports.
• Completed collateral QA reviews in a timely manner.

Oversight and Controls Team (Secondment) at JPMorgan Chase & Co. (2015-09 – 2015-12)

• Supported risk reporting and Key Risk Indicator activities.
• Assisted action-plan tracking and control testing.
• Raised operational risks and partnered with stakeholders on remediation efforts.

Consumer Loan Document Specialist III – Risk Originations QA & Testing at JPMorgan Chase & Co. (2012-09 – 2013-09)

• Reviewed appraisal documentation for accuracy and completeness.
• Escalated documentation issues for resolution.
• Managed work pipeline priorities and prepared loan packages for reverification.

Loan Quality Analyst – Predocumentation at JPMorgan Chase & Co. (2011-08 – 2012-09)

• Performed pre-funding and post-funding quality reviews.
• Assessed lending risk and documentation quality across regional sites.

Consumer Loan Document Specialist III – Post-Fund QA at JPMorgan Chase & Co. (2010-08 – 2011-08)

• Served as SME for document classification and escalations.
• Reviewed asset, income, credit, property, approval, and closing documentation.
• Entered, validated, and maintained mortgage loan information within loan systems while meeting quality and productivity standards.

Marketing Assistant – Consumer Lending Unit, Auto Loans at BDO Universal Bank (2006-09 – 2010-08)

• Processed consumer loan documentation and post-booking requirements.
• Supported branches, brokers, dealers, sales teams, and clients.
• Evaluated loan application packages and monitored outstanding requirements.
• Prepared operational and management reports.

Bachelor of Science in Commerce, Major in Computer Science – Wesleyan University-Philippines