Leira Paulo

Results-driven Virtual Assistant with experience in calendar management, appointment scheduling, CRM administration, lead coordination, and administrative support. Skilled in managing schedules, coordinating meetings, maintaining accurate records, and ensuring seamless communication between clients and teams. Proficient in Go High Level (GHL), Google Workspace, and administrative operations within fast-paced remote environments.

Sales Coordinator / Virtual Assistant - Freedom Accelerator LLC

(2023-09 - 2026-06)

Contract position

• Managed executive calendars, coordinated appointments, and scheduled meetings while ensuring efficient time management and conflict resolution.
• Maintained CRM records, tracked pipeline activity, and updated lead statuses using Go High Level (GHL).
• Qualified and prioritized inbound leads for timely follow-up and sales coordination.
• Coordinated communication and meeting logistics between leadership, setters, and closers.

Administrative Operations Support - TaskUs

(2020-07 - 2023-12)

Full-Time position

• Coordinated schedules, maintained documentation, and managed operational records.
• Supported workflow management and cross-functional team coordination.
• Assisted with reporting, data accuracy, and process improvement initiatives.

Virtual Assistant / Product Sourcing Agent - EBS Buying (Amazon FBA)

(2022-07 - 2023-09)

Part-Time position

• Conducted product research, supplier coordination, and administrative support tasks.
• Managed spreadsheets, inventory tracking, and reporting documentation.
• Assisted with day-to-day business operations and workflow organization.

Sales Customer Service Representative - Concentrix

(2019-01 - 2020-12)

• Managed customer inquiries, account updates, and sales opportunities.

Mission Control Analyst / Technical Support Representative - Teleperformance

(2016-01 - 2020-12)

• Delivered technical support, issue resolution, and operational monitoring.

Personal Shopping Assistant - SM Department Store

(2015-01 - 2016-12)

• Provided customer service and sales support in a retail environment.

Bachelor of Science - Tourism Management - STI College (2014-01 - 2015-12)

Enrico T. Prado National High School (2009-01 - 2013-12)